Thank you for your recent purchase with FootfallCam and becoming our partner. Please refer to below actions to kickstart your awesome experience with FootfallCam.
Partner Portal
The FootfallCam Channel Partner Program is designed to allow partners to capitalise on the market leadership held by FootfallCam in the people counting industry. Key Functions:
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Project management- Manage your customer account
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Sales Materials- To download all the sales tools, solution slides, RFP templates, etc.
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Training and Webinars- Solution training videos, technical training videos
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Lead registration- To lock down the active lead you are currently working and protect the exclusive right on the specific lead.
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Support Management- Reseller workspace to provide first line support to your end user issues
After the partner portal is created, you will receive the activation email to set the password using the email address. After the password is set, you will received another account activated email. You may go to our partner portal and login using username and the password you just set.
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Partner Portal Link: http://partner.footfallcounter.com/Account/Login
For more information related to Partner Portal, you may refer to the detail user guide here.
Analytics Manager Portal
FootfallCam Analytics Manager Portal is an enterprise web-based control panel designed for user to manage their footfall counting devices and analyse based on data collected. Key Functions:
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Dashboard and Reports - For customer to view all the data and analytics of the footfall
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Device Management- To manage all the device health check, accuracy and configurations
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Rules Engine- To set up the triggers for the notifications alerts, scheduling
As a reseller, you are required to create an Analytics Manager Portal for your end customer. To create a portal creation request, you may refer to the user guide here.
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Analytics Manager Portal Link: https://v9.footfallcam.com/
For more information related to Analytics Manager Portal, you may refer to the detailed user guide here.
Support Chat Application
FootfallCam Support Chat Application is a new feature from FootfallCam to assist user during installation and other urgent support required. You may download the support chat application in you smartphone's apps stores or utilised the link below to download.
(iOS) : https://apps.apple.com/us/app/footfallcam-support-app/id1535145101
(ANDROID) : https://play.google.com/store/apps/details?id=chat.ffc.support
(WINDOWS) : https://www.footfallcam.com/Content/data/documents/Support-Chat-App-Installer/Footfallcam-Support-Chat-App-Installer_Windows.exe
(HUAWEI / APK File) : https://www.footfallcam.com/Content/data/documents/Support-Chat-App-Installer/Footfallcam-Support-Chat-App-Installer_HUAWEI-APK_v1.0.6.11.apk
For more information related to Support Chat Application, you may refer to the detailed user guide here.
Support Portal
Support ticketing system which could help you to manage and track your issue in a systematic way. Key Usage:
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Bug reporting
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Configuration Request
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Technical Questions
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System Maintenance
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New Feature Request
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Services Request, e.g. Tuning request, Data checking, Re-tuning request
Support Portal Link: https://support.footfallcounter.com/
For more information related to Support portal, you may refer to the detailed user guide here.