Skip to main content

Chapter 2: Installation

2.0 Installation Job Scope​

  1. Purpose Statement

    • The purpose of this handbook is to be a reference to provide installers with the knowledge of the installers' job scope, price list, terms and condition, and general workflow. Installers must read through this handbook thoroughly to ensure complete understanding of the topics mentioned. Note that price listed servers as a reference and may be subjected to changes.

  2. Work ethics

    • As a certified installer for FootfallCam, installers must adhere to FootfallCam's installer work ethics.

      • By maintaining high standard of personal conduct.
      • By ensuring the installation is done with utmost professionalism.
      • By upholding responsibility for spoilages arising from mistakes.
      • By providing accurate measurements to ensure accurate installation will be done.
      • By fulfilling the scope of work provided throughout the installation.
      • By prioritising safety during the installation process.
      • By ensuring the orderly arrangement of the cables.
      • By ensuring work site is cleaned thoroughly after the completion of the installation.
      • By ensuring the FootfallCam counter(s) are in working condition after installation.
      • By striving towards high customer satisfaction through ethical conduct.

2.0.1 Installer's Job Requirement​

FootfallCam's people counter is designed with the ease of installation in mind to ensure the workflow of FootfallCam installation goes smoothly without hassle. FootfallCam is committed to reducing the workload of our certified installers by providing clear and straightforward guide.

2.0.2 Skill Required for the installation​

The installation for the FootfallCam counters is simple, there are only a few requirements that is needed for the installation process. The installer must have knowledge of:

  • The usage of smartphone for communication with the support team throughout the installation process.
  • The crimping of Cat5 Network cables according to TIA/ EIA 568B colour code.
  • The usage of hand drill for the drilling of holes to mount the counters.
  • The basics of configuration network for the counter.
  • The usage of computer for onsite quick tuning.
  • The ability to conduct simple diagnostics based on the colour indicated by LED light on the counter.

2.0.3 Scope of work during installation​

  • Installers will aim to have the cables to be hidden from sight, preferably above ceiling.
  • In any event that hiding the cables is unfeasible, the cables will be run within PVC/GI conduit/trunking.
  • The cables will have to be terminated and crimped according to TIA/ EIA 568B colour code.
  • The entrance has to be inspected in order to find an optimal spot for the counter (i.e.: away from swinging doors)
  • The counter needs to be mounted to the ceiling, wall bracket or drop pole may be needed depending on the height of the ceiling.
  • The 2 cables (1 from FootfallCam counter to the PoE, and 1 from PoE to the router) must be labelled.
  • The IP settings will be configured by the installers. (The installation site may have special IT requirements and the installer must configure the settings accordingly)
  • Simple tuning involving drawing the in and out line will have to be calibrated by the installer.
  • After the counter has been set up, it is the installers' duty to test the whether the counter function normally. If the counter does not function as intended, the request for verification button must be pressed.
  • The ceiling height measured by the installers will have to be correctly inputted into the software, along with the time zone. Ceiling height is measured as the height from the floor to the counter mounted area.
  • The Pairing Code provided by the customer will need to be entered into the IT details page in Device Manager.
  • Refer to the installation guide for comprehensive guide on the installation process.

2.1 Pre-installation Preparation​

----