At FootfallCam, we understand how important it is for our resellers and customers to have instant access to support, especially when you’re on-site handling installations. That’s why we’re excited to introduce our Support Chat App and Ticketing System—fully supported by FootfallCam at any time, in any place.
1. Live Chat for On-Site Support
Stuck during an installation? Use the FootfallCam mobile app to start a live chat with our experts. Share photos, videos, or screenshots directly through the app for faster troubleshooting.
Perfect for:
- Real-time guidance during sensor setup.
- Clarifying software configurations.
- Urgent technical queries.
📖 Learn how to pre-book: https://www.footfallcam.com/people-counting/knowledge-base/chapter-6-troubleshooting/#6-4-remote-installation-support
2. Submit a Support Ticket
For non-urgent requests or detailed issues, submit a ticket through our portal. Our team will prioritise and resolve it systematically, with full visibility into the progress.
Ideal for:
• Software update inquiries.
• Data integration questions.
• Long-term performance optimisation.