Passenger Flow Management (PFM) for Airports

Tailored real-time insights and advanced analytics that streamline operations, boost efficiency, and elevate passenger experience.

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Overview

Comprehensive Airport Solutions, from Car to Flight

Discover our intelligent, real-time solutions designed exclusively for airports. Our integrated systems streamline the entire passenger journey - from car to flight operations, including check-in, security, boarding, and baggage claim. Leveraging AI-powered analytics, our solutions enhance operational efficiency while seamlessly integrating with your existing infrastructure. Designed for high-density environments, every solution is tailored to meet the unique challenges of modern airports, ensuring an exceptional experience from car to flight.

Use Cases

Check-In Counters

Continuously monitors queue lengths at check-in areas, providing real-time alerts when queues build up, prompting operators to open more counters. It automatically detects counter openings and closures by analysing signage or passenger presence, ensuring efficient service allocation and minimising wait times for passengers.

Security Checkpoints

Tracks occupancy at security checkpoint entrances using “IN-OUT” counts, monitoring passenger flow in real time. It measures service throughput for each lane, providing insights into queue dynamics. By optimising resource allocation based on real-time data, airports can ensure sufficient checkpoint provisions, minimise delays, and improve overall efficiency, enhancing the passenger screening experience.

Boarding Halls

Provides real-time queue tracking in boarding halls, offering live updates on queue lengths. AI-powered predictions forecast congestion, allowing operators to manage queues proactively. Dynamic staff allocation ensures resources are adjusted based on real-time data, reducing wait times and streamlining the boarding process. This enhances passenger experience by ensuring a smoother and more efficient boarding operation.

Baggage Claim

Tracks real-time crowd levels in the baggage claim area, automatically detecting congestion. Automated alerts notify operators of crowd buildup, allowing immediate investigation and quick resolution of baggage delays. By integrating with baggage arrival data, it assesses handler performance, ensuring SLAs are met. This helps reduce passenger frustration, improve efficiency, and enhance overall airport service quality.

Retail Shops

FootfallCam measures passenger traffic in retail areas and predicts footfall based on flight departures by integrating with AODB data, helping retailers prepare for peak periods. Combining sales and footfall data offer insights into spending patterns and shopper demographics through boarding pass scans. This enables airport retailers to optimise marketing strategies, adjust staffing levels, and enhance the shopping experience, ultimately maximising revenue opportunities within the terminal.

Airport Lounge Management

Tracks passenger visits to airport lounges, identifying peak hours and predicting traffic using flight data for better staff allocation. Occupancy monitoring ensures lounges remain within capacity limits, preventing overcrowding. By measuring visit duration, airport operators can assess passenger dwell time, optimise seating arrangements, and enhance service efficiency. These insights help improve lounge management, enhancing travellers experience.

Car Park

FootfallCam Centroid utilises existing CCTV systems to monitor parking bay availability in real-time. Integrated with car park signage, it directs drivers to available spaces on different levels, reducing congestion and optimising space usage. By minimising the time spent searching for a spot, it enhances the overall parking experience, improving efficiency and customer satisfaction for travellers using airport facilities.

Taxi / Ride-Hailing Lane

Provides real-time tracking of vehicles at the rideshare area, optimising dispatching and reducing passenger wait times. Instant alerts notify traffic management officers of queue buildups, ensuring smooth vehicle flow. By analysing passenger arrival patterns, it forecasts demand and estimates the required number of taxis or ride-hailing vehicles during peak hours. This improves efficiency, minimises congestion, and enhances the overall passenger experience at the airport.

Washrooms

Monitors washroom usage, predicting demand fluctuations to ensure adequate capacity. By aligning janitorial staffing with real-time occupancy data, it enhances cleaning efficiency and prevents under- or over-servicing. Data-driven insights help airports review SLAs, maintaining cleanliness and operational standards. A well-maintained washroom improves passenger satisfaction, contributing to a positive overall airport experience.

Installation Scenarios

High Density, High Mounting Height

Recommended for

3D Extend

  • Designed for High Mounting: Ideal for environments with high ceilings, from 4.5m to 25m.
  • Precision with 2K x 2K Resolution: Ensures accurate tracking even with fast moving crowds
  • Ideal for: Check-in counters, boarding gates, and more
High Density, High Mounting Height

High Density, Low Mounting Height

Recommended for

3D Pro2

  • Designed for high-traffic passageways with fast moving traffic and low allowable mounting height, from 2.2m - 4.5m
  • Accurate top-down counting, eliminates occlusion 
  • Ideal for: Passport control, security checkpoints and more
High Density, Low Mounting Height

Low Density, Large Monitoring Area

Recommended for

Centroid

  • Designed for Large Areas: Works even without a suitable ceiling mounting location
  • Cost-Effective Solution: Integrates with existing or new CCTV cameras
  • For areas with hanging decor or lighting etc.
  • Ideal for: Airport lobbies, baggage claim areas, and more
  • Not ideal for: Areas with low ceiling heights that may cause occlusion
Low Density, Large Monitoring Area