Airport Passenger
Flow Monitoring System

Gain insights from real-time passenger flow monitoring and generate alerts through predictive analysis to enhance the passenger experience.

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Overview

Real-Time Passenger Flow Management (PFM) for Airports

Effective passenger flow management is key to enhancing operational efficiency and improving the airport experience. FootfallCam’s AI-powered solution provides real-time tracking and predictive analytics, allowing airports to identify bottlenecks, minimise wait times, and optimise resource allocation. Automated alerts enable operational teams to respond proactively. By integrating with AODB data, airports can forecast incoming passenger traffic, helping retail management optimise staffing and inventory to maximise sales opportunities and revenue.

Real-Time Management of Passenger Flow in Airports

People Counters for All Environments

Airports can select from a range of people counters with multiple counting technologies tailored to different areas, ensuring accurate passenger flow monitoring and operational efficiency.

People Counters for All Environments
People Counters for All Environments

3x Devices to Choose From, Each Cater for Specific Airport Environments

FootfallCam 3D Pro2

FootfallCam 3D Pro2

For Standard Ceilings

  • Suitable for In/Out passenger counting at passageways with high traffic flow
  • Supports ceiling heights up to 4.5m
  • Provides a top-down view to overcome occlusion, ensuring consistently high accuracy
FootfallCam 3D Extend

FootfallCam 3D Extend

For High Ceilings

  • Suitable for large area tracking with high ceilings
  • Supports ceiling heights from 4.5m to 20m
  • Can be used for In/Out passenger counting at passageways with high ceilings
  • Can also be used for large area queue tracking if CCTV cameras cannot be used
FootfallCam Centroid

FootfallCam Centroid

For Large Open Areas

  • Suitable for large area occupancy and queue counting without ceilings
  • A cost-effective way to cover large areas accurately by reusing existing CCTV
  • May be limited by occlusion in highly crowded areas, where passageway counting may be less accurate

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Hybrid solution combining three counting technologies, each catering to different use cases and environments

FootfallCam People Counting 3D Stereo Vision Technology

3D Stereo Vision Technology

3D stereo vision technology involves installing 3D people counters at each passage to accurately measure the number of individuals entering and exiting specific areas or checkpoints. This system is ideal for locations with clearly defined entrances and exits. By utilising advanced 3D stereo vision, it provides top-down views and high frame rates, ensuring precise occupancy data for passageways and enhancing overall accuracy in monitoring foot traffic.

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FootfallCam People Counting AI-Powered Video Analytics

AI-Powered Video Analytics

AI-powered video analytics integrates with existing CCTV systems via Centroid, enabling effective monitoring of large areas (up to 10,000 sq ft) and high-ceiling spaces where mounting cameras is challenging. This solution is particularly beneficial for tracking occupancy levels and queue lengths at various checkpoints, leveraging current CCTV infrastructure to enhance operational insights and efficiency.

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FootfallCam People Counting Entry and Exit-Based Occupancy Counting

Entry and Exit-Based Occupancy Counting

Entry and exit-based occupancy counting utilises the IN minus OUT method to effectively measure occupancy in large areas. This system tracks queue lengths at each service station and monitors occupancy levels in different sections of the airport, providing valuable insights for managing passenger flow and enhancing operational efficiency. It is ideal for occupancy counting in expansive environments.

Use Cases

Check-In Counters

Continuously monitors queue lengths at check-in areas, providing real-time alerts when queues build up, prompting operators to open more counters. It automatically detects counter openings and closures by analysing signage or passenger presence, ensuring efficient service allocation and minimising wait times for passengers.

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Security Checkpoints

Tracks occupancy at security checkpoint entrances using “IN-OUT” counts, monitoring passenger flow in real time. It measures service throughput for each lane, providing insights into queue dynamics. By optimising resource allocation based on real-time data, airports can ensure sufficient checkpoint provisions, minimise delays, and improve overall efficiency, enhancing the passenger screening experience.

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Boarding Halls

Provides real-time queue tracking in boarding halls, offering live updates on queue lengths. AI-powered predictions forecast congestion, allowing operators to manage queues proactively. Dynamic staff allocation ensures resources are adjusted based on real-time data, reducing wait times and streamlining the boarding process. This enhances passenger experience by ensuring a smoother and more efficient boarding operation.

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Baggage Claim

Tracks real-time crowd levels in the baggage claim area, automatically detecting congestion. Automated alerts notify operators of crowd buildup, allowing immediate investigation and quick resolution of baggage delays. By integrating with baggage arrival data, it assesses handler performance, ensuring SLAs are met. This helps reduce passenger frustration, improve efficiency, and enhance overall airport service quality.

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Retail Shops

FootfallCam measures passenger traffic in retail areas and predicts footfall based on flight departures by integrating with AODB data, helping retailers prepare for peak periods. Combining sales and footfall data offer insights into spending patterns and shopper demographics through boarding pass scans. This enables airport retailers to optimise marketing strategies, adjust staffing levels, and enhance the shopping experience, ultimately maximising revenue opportunities within the terminal.

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Airport Lounge Management

Tracks passenger visits to airport lounges, identifying peak hours and predicting traffic using flight data for better staff allocation. Occupancy monitoring ensures lounges remain within capacity limits, preventing overcrowding. By measuring visit duration, airport operators can assess passenger dwell time, optimise seating arrangements, and enhance service efficiency. These insights help improve lounge management, enhancing travellers experience.

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Car Park

FootfallCam Centroid utilises existing CCTV systems to monitor parking bay availability in real-time. Integrated with car park signage, it directs drivers to available spaces on different levels, reducing congestion and optimising space usage. By minimising the time spent searching for a spot, it enhances the overall parking experience, improving efficiency and customer satisfaction for travellers using airport facilities.

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Taxi / Ride-Hailing Lane

Provides real-time tracking of vehicles at the rideshare area, optimising dispatching and reducing passenger wait times. Instant alerts notify traffic management officers of queue buildups, ensuring smooth vehicle flow. By analysing passenger arrival patterns, it forecasts demand and estimates the required number of taxis or ride-hailing vehicles during peak hours. This improves efficiency, minimises congestion, and enhances the overall passenger experience at the airport.

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Washrooms

Monitors washroom usage, predicting demand fluctuations to ensure adequate capacity. By aligning janitorial staffing with real-time occupancy data, it enhances cleaning efficiency and prevents under- or over-servicing. Data-driven insights help airports review SLAs, maintaining cleanliness and operational standards. A well-maintained washroom improves passenger satisfaction, contributing to a positive overall airport experience.

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Occupancy Monitoring and Management

Live Queue Management
Airport Live Passenger Flow
Historical Queue
Facility Management
Airport Queue Performance Report

Live Queue Management

Live Queue Management

Live Queue Management

Airport operator would be able to monitor in real time of the queue length of all areas, and could assign resources to address area with excessive waiting time.

Airport Live Passenger Flow

Airport Live Passenger Flow

Airport Live Passenger Flow

Airport top management can quantify the passenger satisfaction based on their waiting time in check-in lobby, security checkpoint, immigration desk and baggage collection. It allowed the management to Identify the weakest link and define a clear goal for the operation team.

Historical Queue

Historical Queue

Historical Queue

Provides the historical data for security check area, including number of people in queue, waiting time, number of people passed the security checkpoints and number of open checkpoints.

Facility Management

Facility Management

Facility Management

Provide consistent service quality and make cost saving decisions by measuring the usage of facilities. By creating staff schedules based on the usage of facilities to reduce workload on areas that do not require maintenance, airport operators can optimise the efficiency of operations.

Airport Queue Performance Report

Airport Queue Performance Report

Airport Queue Performance Report

Analyse historical occupancy trends, identify crowded zones, review capacity usage, and ensure compliance with reports for authorities.

System Architecture Tailored for Airport Operations

FootfallCam V9 System Architecture offers AI-driven predictions, real-time dashboards, and AODB integration, enabling occupancy tracking, simulations for flight delays, and seamless data management via mobile apps for the airport industry.

System Architecture Tailored for Airport Operations
System Architecture Tailored for Airport Operations

Working with Airport Operators

Accuracy Assurance

Each counters’ accuracy be will audited by recording a video and comparing the difference between systemic and manual count.

Data Privacy

The only data sent out by the sensor is a constant stream of moving dots, each dot representing a passenger.

Project Management

Experienced in management for large scale project to take accountability for a successful enterprise delivery for every roll out projects.

Installation

Providing assistance and support for installation remotely through ad-hoc or on-demand remote session.

System Integration

Setting the standards for ease of use, extract data with pre-built connectors to your business intelligence.

Support and Maintenance

Dedicated project manager to take accountability and to resolve issues at any moments’ notice.

Product Overview

Find more FootfallCam People Counter and IoT Sensor Series

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FootfallCam in Action

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How it Works?

Integrating CCTV with Centroid
3D Stereo Vision via 3D People Counters
Occupancy Counting based on Entry and Exit

Integrating CCTV with Centroid

Integrating CCTV with Centroid

Integrating CCTV with Centroid

  • Measures the number of passengers queuing or waiting in an area
  • Metrics Measured:
    • Live Occupancy by Areas
    • Queue Length
  • Accuracy may be affected by occlusion at times

3D Stereo Vision via 3D People Counters

3D Stereo Vision via 3D People Counters

3D Stereo Vision via 3D People Counters

  • 3D Counters at each passage to measure the number of IN and OUT:
    • Processing rate of each station.
    • Direction of traffic flow to different sections of the airport.
    • Waiting times
    • Customer journey time

Occupancy Counting based on Entry and Exit

Occupancy Counting based on Entry and Exit

Occupancy Counting based on Entry and Exit

  • IN minus OUT method for large areas:
  • Metrics Measured:
    • Queue length at each service station
    • Occupancy levels of each section of the airport

“As the complexity of managing airport facilities and operations increases alongside rising passenger traffic, safety and security concerns and operational demands, the integration of innovative solutions to streamline operations becomes imperative.”

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Airports around the world are using FootfallCam

See all Case Studies in United States

  • SAINT HELENA AIRPORT

    Saint Helena Airport, the international airport on Saint Helena, has installed footfall sensors at its entrances. By monitoring the traffic trends of the airport, this allows management to dynamically adjust staffing levels, ensuring a high quality of customer service.

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Deployment Examples

Selecting the appropriate functions and devices to serve your specific purpose is crucial. To get started with your own designs, it can be helpful to review deployments of similar systems in other malls for inspiration.

Talk to an Expert

Talk to one of our FootfallCam consultants to identify your requirements, budgets, and possibly conduct a Proof of Concepts, to help ensure that FootfallCam system is the right fit for your mall.