Live Queue Management
Live Queue Management
Airport operator would be able to monitor in real time of the queue length of all areas, and could assign resources to address area with excessive waiting time.
Overview
Real-Time Management of Passenger Flow in Airports
Effective passenger flow management in airports is essential for enhancing customer experience and operational efficiency. By accurately tracking and analysing passenger flow, airports can identify bottlenecks and improve overall satisfaction. Continuous monitoring enables the operational team to respond promptly to challenges, ensuring smooth airport operations.
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Hybrid solution combining three counting technologies, each catering to different use cases and environments
3D Stereo Vision Technology
3D stereo vision technology involves installing 3D people counters at each passage to accurately measure the number of individuals entering and exiting specific areas or checkpoints. This system is ideal for locations with clearly defined entrances and exits. By utilising advanced 3D stereo vision, it provides top-down views and high frame rates, ensuring precise occupancy data for passageways and enhancing overall accuracy in monitoring foot traffic.
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AI-Powered Video Analytics
AI-powered video analytics integrates with existing CCTV systems via Centroid, enabling effective monitoring of large areas (up to 10,000 sq ft) and high-ceiling spaces where mounting cameras is challenging. This solution is particularly beneficial for tracking occupancy levels and queue lengths at various checkpoints, leveraging current CCTV infrastructure to enhance operational insights and efficiency.
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Entry and Exit-Based Occupancy Counting
Entry and exit-based occupancy counting utilises the IN minus OUT method to effectively measure occupancy in large areas. This system tracks queue lengths at each service station and monitors occupancy levels in different sections of the airport, providing valuable insights for managing passenger flow and enhancing operational efficiency. It is ideal for occupancy counting in expansive environments.
Use Cases
Queue Counting
Utilises a queue detection model to accurately measure real-time queue lengths in waiting areas. This functionality enables operators to monitor queues effectively, optimise staff allocation, and reduce visitor wait times, resulting in enhanced operational efficiency, improved service levels, and a more satisfying experience for all visitors.
Waiting Time Measurement
Measures the average duration passengers wait to be served, utilising 3D people counting technology. This functionality enables operators to make informed decisions, such as opening additional security checkpoints in advance to accommodate incoming traffic, thereby reducing passenger dissatisfaction from long queues and enhancing the overall passenger experience.
Occupancy Monitoring and Management
Live Queue Management
Airport Live Passenger Flow
Historical Queue
Facility Management
Airport Queue Performance Report
Airport Live Passenger Flow
Airport Live Passenger Flow
Airport top management can quantify the passenger satisfaction based on their waiting time in check-in lobby, security checkpoint, immigration desk and baggage collection. It allowed the management to Identify the weakest link and define a clear goal for the operation team.
Historical Queue
Historical Queue
Provides the historical data for security check area, including number of people in queue, waiting time, number of people passed the security checkpoints and number of open checkpoints.
Facility Management
Facility Management
Provide consistent service quality and make cost saving decisions by measuring the usage of facilities. By creating staff schedules based on the usage of facilities to reduce workload on areas that do not require maintenance, airport operators can optimise the efficiency of operations.
Airport Queue Performance Report
Airport Queue Performance Report
Analyse historical occupancy trends, identify crowded zones, review capacity usage, and ensure compliance with reports for authorities.
Working with Airport Operators
Accuracy Assurance
Each counters’ accuracy be will audited by recording a video and comparing the difference between systemic and manual count.
Data Privacy
The only data sent out by the sensor is a constant stream of moving dots, each dot representing a passenger.
Project Management
Experienced in management for large scale project to take accountability for a successful enterprise delivery for every roll out projects.
Installation
Providing assistance and support for installation remotely through ad-hoc or on-demand remote session.
System Integration
Setting the standards for ease of use, extract data with pre-built connectors to your business intelligence.
Support and Maintenance
Dedicated project manager to take accountability and to resolve issues at any moments’ notice.
FootfallCam in Action
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Integrating CCTV with Centroid
3D Stereo Vision via 3D People Counters
Occupancy Counting based on Entry and Exit
Integrating CCTV with Centroid
Integrating CCTV with Centroid
- Measures the number of passengers queuing or waiting in an area
- Metrics Measured:
- Live Occupancy by Areas
- Queue Length
- Accuracy may be affected by occlusion at times
3D Stereo Vision via 3D People Counters
3D Stereo Vision via 3D People Counters
- 3D Counters at each passage to measure the number of IN and OUT:
- Processing rate of each station.
- Direction of traffic flow to different sections of the airport.
- Waiting times
- Customer journey time
Occupancy Counting based on Entry and Exit
Occupancy Counting based on Entry and Exit
- IN minus OUT method for large areas:
- Metrics Measured:
- Queue length at each service station
- Occupancy levels of each section of the airport
“As the complexity of managing airport facilities and operations increases alongside rising passenger traffic, safety and security concerns and operational demands, the integration of innovative solutions to streamline operations becomes imperative.”
Airports around the world are using FootfallCam
See all Case Studies in United States
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We welcome bids of all sizes and all industry, regardless of whether they are at an early or later stage of the bidding process, we are eager to participate in your bids and collaborate with a partner to provide the best solution for your business needs.
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